Trust Support Services Manager

About the role

The Trust Support Services Manager at Associated Bank provides leadership across key trust operations functions, ensuring accuracy, compliance, and a seamless client experience. This role oversees multiple specialized teams and is responsible for driving operational excellence, risk management, and continuous improvement.

Responsibilities

• Lead multiple Trust Support Services teams to ensure consistent execution, performance, and service quality.
• Oversee trust operations activities including onboarding, account transfers, documentation, billing, and administrative reviews.
• Ensure adherence to fiduciary standards, OCC regulations, and internal policies through strong controls and oversight.
• Develop and monitor key performance indicators to track productivity, quality, risk, and service levels.
• Drive process improvements and automation efforts to enhance efficiency, scalability, and client experience.
• Partner with Compliance, Risk, Technology, and Relationship Management to align operational execution with business goals.
• Manage audit and examination readiness, including issue resolution and timely remediation of findings.
• Communicate operational performance and risk insights clearly to senior leadership.

Requirements

• Bachelor’s Degree in Business, Finance, or related field (or equivalent experience)
• 8+ years of experience in trust operations, fiduciary services, or wealth management operations
• 5+ years of progressive management or supervisory experience leading operational teams
• Strong understanding of trust accounting, fiduciary standards, and regulatory frameworks

Qualifications

• Preferred: CSOP – Certified Securities Operations Professional, CTOP – Certified Trust Operations Professional, CTFA – Certified Trust and Financial Advisor, CFIRS – Certified Fiduciary and Investment Risk Specialist

Skills

• Leadership
• Operational Excellence
• Risk Management
• Process Improvement
• Client Service
• Collaboration
• Regulatory Compliance

Benefits

Associated Bank offers a comprehensive benefits package including retirement savings, paid time off, community engagement opportunities, professional development, and personal banking, loan, investment, and insurance benefits. The company also supports a diverse workforce and welcomes applications from all qualified candidates.

Pay

$110,530.00 - $189,480.00 per year

Schedule

N/A