Trust Relationships Manager

Trust Relationship Manager 2’s manage and develop complex client relationships for Trust, Fiduciary Services, Investment Management Services, and other types of accounts.

Responsibilities

• Manages and develops new business for various types of Trust relationships.
• Administers, invests and/or solicits business of large and complex relationships in compliance with bank policies, account documents, laws and regulations.
• Represents the company in business activities and serves as a contact for clients, attorneys, CPAs and beneficiaries relating to assigned accounts.
• May represent the company on boards or committees related to businesses or institutions for which the trust department provides a service.
• Analyzes, studies, and gains full understanding of governing documents. Manages accounts in accordance with the terms of the governing documents and in a manner consistent with the needs of owners, beneficiaries and/or remainder men.
• Coordinates management of accounts with investment officers, trust tax officers, trust real estate officers, Trust Operations, and others as required.
• Assures the accounts are in compliance with all applicable policies, procedures and/or federal/state laws and regulations.
• Keeps current with all developments, applicable laws and regulations within individual field and provides advice to other Trust RMs and/or business partners.
• Contacts or corresponds with attorneys, agencies, co-trustees/co-executors, and other parties who have an interest in any aspect of an account.
• Resolves problems brought by owners, beneficiaries and others, such as requests for special distributions or planning and approving necessary expenditures for care and maintenance.
• Makes court appearances at audits or other proceedings, and deals with attorneys, agents and others for the acquisition, disposition or preservation of trust assets and related business.
• Advises management and members of the trust administrative committee on questions regarding the acceptability of trust assets and the proper use of income or corpus for accounts being managed.
• Proactively analyzes existing relationships and networks with local professionals and centers of influence for new business opportunities. Advises or consults with other officers on details of proposed business plans.
• Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Responsible for achieving sales goals set by management.
• Monitors, maintains, and updates call planner, pipeline, and closed business report using sales management tools.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.
• Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team.
• Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems.

Requirements

• Bachelor’s degree, preferably with a concentration in business or related field.
• 5 years of relationship management experience in banking or financial services required.
• An equivalent combination of education and experience may be considered.

Qualifications

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.