Trust Operations Specialist II

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce. Our brand promise—Makes Work Life Better™—reflects our commitment to employees, customers, partners, and communities globally.

About The Opportunity

The Trust Operations Specialist II plays a critical role in ensuring employees are paid accurately and on time by supporting payroll wage disbursement operations in a fast-paced, deadline-driven environment. In this role, you'll manage high-volume disbursement processing, resolve exceptions, and partner with internal teams, banking partners, employers, and government agencies to ensure operational excellence and compliance. If you thrive on solving problems, delivering exceptional customer service, and maintaining accuracy in a highly regulated environment, this is an opportunity to make a meaningful impact every day.

Responsibilities

• Load, validate, monitor, and process high-volume wage disbursement files while meeting daily operational deadlines.
• Research and resolve processing exceptions, client inquiries, and disbursement issues received through email, phone, Salesforce, and internal case queues.
• Partner with employers, government agencies, banking partners, and cross-functional teams to resolve payment-related issues.
• Review audit reports and complete daily operational controls to ensure processing accuracy, compliance, and quality standards.
• Process pre- and post-disbursement exceptions, including returned mail, stale-dated checks, voids, and reissues.
• Prepare operational reports, departmental metrics, and customer correspondence related to disbursement activities.
• Support continuous improvement initiatives, special projects, team meetings, and training while consistently meeting productivity and service-level expectations.

Requirements

• Two or more years of experience in payroll, tax, trust operations, financial operations, or a related field.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with a customer-focused approach to resolving complex issues.
• Ability to manage competing priorities, work independently, and make sound decisions in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office Suite, particularly Excel and Word.
• Experience working with operational controls, audits, and compliance processes.
• Adaptability, collaboration, and a continuous improvement mindset.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, or a related field.
• Experience with payroll disbursement processing, trust operations, or financial transaction processing.
• Experience using AI-enabled productivity tools to improve operational efficiency and workflows.
• Experience using Salesforce or similar case management platforms.

Benefits

• Medical, dental, vision, and life insurance.
• 401k plan with company match.
• Global Employee Stock Purchase Plan.
• Unlimited Time Away From Work (in lieu of accrued vacation time).
• 10 paid U.S. holidays.
• Up to 80 hours of paid sick time.
• 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
• Volunteer days and community impact initiatives through Dayforce Cares.