Trust Operations Specialist

ESSENTIAL DUTIES & RESPONSIBILITIES

• Processes and data enters cash transactions and/or securities trading transactions for purchases and sales of assets on systems and prepares related general ledger, DDA entries, and wire settlement.
• Sets up and balances trust related trades, inputs trades on bank systems, reconciles and confirms entries with custodian bank.
• Maintains and balances asset dividend and interest income, GNMA/FNMA principal and interest payments for accounts.
• Provides assistance to staff members on issues and/or problems of complexity and can resolve most issues on own.
• Reviews paperwork to ensure accuracy and compliance with established policies, procedures and government regulations.
• Provides instructions and guidance to Officers to ensure receipt of required documentation and to ensure account updates and transactions are correct.
• Maintains and resolves customer inquiries, conducts research and solves moderately complex problems.
• Follows up on all details of issues and ensures quality control is maintained.
• Opens new accounts on accounting system and monitors all opening activities including asset funding, documents, files, statements, compliance and CIP guidelines, checklists, and any other special requirements.
• Provides basic to intermediate level administration and customer support to Relationship Manger/Administrator/Financial Consultant team in managing their assigned accounts.
• Serves as the direct contact for routine customer inquiries, account research, and solves moderately complex problems.
• Drafts letters and correspondence to clients for Relationship Manager’s review.
• Monitors customer account cash flow status and notifies Relationship Manager of current or anticipated overdrafts.
• Approves or disapproves transactions based on document provisions and department controls.
• Serves as vault custodian as required.
• Opens and/or processes incoming mail or distributes mail to appropriate party.
• May generate standard department reports, forms and correspondence such as requests for additional information, verification, account maintenance, disbursements, etc.
• May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.
• Administers accounts of paying agencies to which the bank is the paying agent, including but not limited to: monitoring billing, call notices, debt service processing, document preparation and reconciliation, and compilation of monthly fee reporting.
• Must comply with all applicable federal, state, and local banking and industry related law and regulations including but not limited to BSA.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• High School Diploma, GED, or equivalent amount of training and experience
• Degree in Business, Finance, or Accounting preferred or equivalent amount of work experience
• 5 years of Trust, securities, or bank operations experience
• American Bankers Association courses or other education in banking preferred
• Proficient in Microsoft Office Software (Word, Access, Excel)
• Strong organizational and time management skills
• Strong written and interpersonal communication skills
• Strong analytical skills
• Ability to work well in a team environment with little direct supervision
• Ability to process work accurately, recognize and research potential problems arising in daily duties
• Ability to train other staff
• Ability to assist in the development of key internal procedures and controls