Trust Client Service Associate

To provide support to both our Client Service and Business Development teams in all aspects of Institutional Asset Management and Custody. This role will act as a liaison between both existing external relationships and the organization, as well as internally with Trust Operations, Compliance, Marketing, Legal, and Finance.

Responsibilities

• Client Reporting
  • Performance Reporting for Client/Consultants
  • Quarterly Client Meeting Books
  • Quarterly Fact Sheets
  • Annual 408(b)2 Disclosures
  • Quarterly Performance Statements
• Performance & Data Analytics
  • Compute and validate monthly returns for investment products utilizing Maintain Investment Performance and Analytics Systems
  • Evaluate and analyze data, check for discrepancies, investigate, make recommendations, and correct accordingly
  • Analysis & Reconciliation of Commingled & Separate Accounts
  • Ensure investment performance reporting is in compliance with GIPS Standards
• Alternatives
  • Ensure accuracy of Alternative assets are properly allocated to client portfolios
  • Migration to AI Platform (Canoe) is acceptable to clients/consultants
  • Performance Calculation Transition management from historical platform to new technology
  • Leverage custody information for Asset Allocation reporting
  • Analyze strategy gaps for expansion of AMAL product offerings & develop recommendations, presenting findings to leadership, and driving implementation efforts
• Client Service Support
  • Assist in the management of select client relationships and serve as the primary escalation point for complex issues
  • Lead initiatives to improve asset management and custody processes and drive implementation efforts across departments
  • Exercise discretion in resolving client, operational, and performance-reporting issues with appropriate supervision
  • Lead cross-functional projects and coordinate stakeholders to achieve business objectives
  • Review and approve work products, analyses, or client deliverables prepared by other team members
  • Make recommendations to leadership regarding process improvements, technology enhancements, client service strategies, and operational efficiencies
  • Serve as a relationship manager for assigned institutional clients and independently resolve complex service, operational, and reporting matters
  • Ensure accuracy and timeliness of quarterly invoice generation and fee payment collection
  • Reconciliation of General Ledger and coordinate with Controller on any revenue model adjustments
  • Maintenance of Client Web-based Portal

Requirements

• Bachelor’s degree or equivalent experience
• 1-5 years of directly related experience
• Excellent verbal/written communication and interpersonal skills
• Working knowledge of Investment Management and Custody Services
• Enthusiasm for technology and process enhancement
• Ability to work well with all levels of staff and management and to manage multiple tasks and projects

Pay

The starting base salary for this role is between $70,000 – $80,000. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs, and market demands.

Schedule

Hybrid Work Model: Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.