Truck Shop Technician

Job Description

The Field Service/Truck Shop Technician performs on-site service and repair of customer vehicles, both in the field and at a RTS facility. Not Allison certified, but RTS provides online training modules and certified instructor-led training paths to obtain the necessary skills.

Essential Duties and Responsibilities

• Follows all policies and procedures
• Must possess all abilities for Field Service/Truck Shop Technician level C
• Receives schedule of daily assignments from supervisor
• Must meet or exceed RTS/Allison time guidelines for removal and replacement
• Calibrates ECU’s and TCM’s
• Has the ability to diagnose, troubleshoot, and install Telma’s
• Electronic Troubleshooting
• Diagnostics and separation of transmission problems from vehicle problems
• Performs Allison warranty when required
• Vehicle system knowledge
• Organized record keeping or some filing may be required
• Other duties may be assigned

Qualifications

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. May be required to work nights and weekends to complete a job for customers as needed.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Ability to discuss all job issues with customers; Maintain professional image and personal skills; Good representation of the company.

Education and/or Experience

• High school diploma or general education degree (GED), desired; and three to six years of automotive, truck, or heavy equipment experience and/or training, or equivalent combination of education and experience.
• ASE certification desired
• Allison transmission maintenance/rebuild certifications desired
• Allison factory maintenance trained when required
• Allison factory R & R trained on all 10K products required
• Use of Allison Extranet accounts
• DOC software knowledge
• CDL Class A or B with P endorsements required
• Allison Guild Participation

Language Skills

• Good reading, writing, and verbal skills
• Strong comprehension skills

Physical Demands and Work Environment

• While performing the duties of this job, the employee is regularly required to stand/lift weight up to or more than 70 lbs.
• Employee may lie, stand, or sit for an extended amount of time, working in extreme weather conditions, and changing environments; may be asked to work in confined spaces.

Pay

$40.00 per hour

Schedule

Night and weekend shifts may be required.