Truck Services Manager

About the Role

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service General Manager is an inspirational leader who oversees the Truck Service Profit Center, including leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service. This individual coaches their team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner, ensuring we return every traveler to the road better than they came.

Responsibilities

• Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (e.g., fast and friendly customer service, good product knowledge, upbeat atmosphere).
• Develop a trusting atmosphere conducive to receiving feedback from team members and guests; coach and performance-manage team members according to company policy.
• Recruit, hire, train, and retain highly motivated employees according to company guidelines; create a culture where employees feel respected and recognized for their achievements.
• Coach your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner.
• Conduct visual inspections to ensure all products and services are available.
• Be responsible for achieving financial objectives of the business through effective management of people, product, service, and facility processes, with a focus on revenue and profit components.
• Lead all aspects of payroll, accounting, inventory, and personnel documentation procedures to ensure accuracy, timeliness in reporting, and compliance with state and federal laws.
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships.

Requirements

• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred.
• 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity.
• Proficient planning and analytical skills (e.g., understanding calculations on the P&L, coverage ratio, budget & expense report) – able to achieve positive financial results.
• Excellent verbal and written communication skills.
• Ability to effectively present business action plans and operational reports to management.
• Ability to work flexible hours including nights, weekends, and some holidays in interior and exterior conditions.
• A valid driver's license is required.

Benefits

• Competitive salary and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• A wide variety of discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation Assistance (relocation not required).

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, visit https://www.ta-petro.com/careers/working-at-ta-travel-centers.

Pay

Pay Range: $70,000.00 - $85,000.00 annually. A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills.

Physical Demands and Work Environment

• Regularly required to talk and hear.
• Occasionally required to stand, walk, kneel, stoop, bend over, crouch, crawl, climb, and use legs repetitively.
• Occasionally required to lift up to 50 lbs and/or move heavy objects.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be exposed to outdoor elements in all seasons, fumes and particles, moving mechanical parts, and vibration.
• The noise level in the work environment can be loud at times.
• May be exposed to dirt, dust, grime, grease, oil, gas, and high-concentrated cleaning solutions.

All duties are performed with or without a reasonable accommodation.