Truck Service Advisor I - PT
There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
About the role
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
Responsibilities
- Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
- Have extensive knowledge of the products we sell and the services we provide
- Use strong suggestive selling skills to help generate revenue; ability to influence in a professional manner while displaying high integrity
- Write, detail, and process (pay out) Work Orders and OTC transactions; properly write up an ETA Work Order
- Secure Purchase Orders, prepare and communicate quotes to customer
- Source parts from outside vendors and coordinate delivery
- Prepare end of shift drop and shift report; understand various payment types
- Ensure the cleanliness of service counters, showroom, and customer restrooms
- Maintain the safety of both our customers and team members
Requirements
- High School Diploma or GED
- Good verbal and written communication skills
- Previous cashier and customer service experience; experience in repair or parts shop preferred
- Presents self in a professional manner to customers, management, and coworkers
- Strong suggestive selling skills
- Basic computer skills
- Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
- A valid driver’s license
Benefits
- Competitive wages
- Medical, dental, vision and life insurance
- 401(k) with a company match
- Paid vacation and holidays
- Tuition reimbursement
- On-site meal discounts
- A wide variety of discounts on technology, travel, food and fuel
- Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers.
Physical Demands
- Regularly required to talk and hear
- Occasionally required to stand, walk, kneel, stoop, bend over, crouch, crawl, climb, and use legs repetitively
- Occasionally required to lift up to 50 lbs and/or move heavy objects
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- All performed with or without a reasonable accommodation
Work Environment
- Exposure to outdoor elements in all seasons
- Occasional exposure to fumes and particles, moving mechanical parts, and vibration
- Noise level in the work environment can be loud at times
- Exposure to dirt, dust, grime, grease, oil, gas, and high-concentrated cleaning solutions
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.