Truck Service Advisor I - PT

About the Role

As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came.

Responsibilities

• Write, detail, and process (pay out) Work Orders and OTC transactions
• Properly write up an ETA Work Order
• Secure Purchase Orders and prepare and communicate quotes to customers
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report
• Understand various payment types
• Ensure the cleanliness of service counters, showroom, and customer restrooms
• Maintain the safety of both our customers and team members
• Use strong suggestive selling skills to help generate revenue
• Work in a fun, trusting environment focused on providing great service where customer expectations are exceeded

Requirements

• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends, and some holidays in interior and exterior conditions
• Valid driver’s license

Skills

• Presents self in a professional manner to customers, management, and coworkers
• Ability to influence in a professional manner while displaying high integrity

Benefits

• Competitive wages
• Medical, dental, vision, and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training

Not all benefit plans are available to all team members.

Physical Demands

• Regularly required to talk and hear
• Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally
• Occasionally required to lift up to 50 lbs and/or move heavy objects
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

• Exposure to outdoor elements in all seasons
• Occasional exposure to fumes, particles, moving mechanical parts, and vibration
• Noise level can be loud at times
• Exposure to dirt, dust, grime, grease, oil, gas, and high-concentrated cleaning solutions