Truck Service Advisor I

About the role

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision.

Responsibilities

• Provide first-rate service to customers through extensive knowledge of products sold and services provided
• Write, detail, and process Work Orders and Over-the-Counter (OTC) transactions
• Secure Purchase Orders, prepare and communicate quotes to customers
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report; understand various payment types
• Maintain the cleanliness of service counters, showroom, and customer restrooms
• Ensure the safety of both our customers and team members

Requirements

• A dedicated individual who works well with others and is excited to be part of our team!
• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Presents self in a professional manner to customers, management, and coworkers
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver’s license

Qualifications

• Extensive knowledge of the products we sell and the services we provide
• Strong suggestive selling skills to help generate revenue
• Ability to influence in a professional manner while displaying high integrity

Skills

• Excellent communication skills
• Customer service experience
• Knowledge of trucking industry
• Basic computer skills
• Flexibility to work evenings, weekends, and holidays

Benefits

• Competitive wages
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training

Pay

Competitive wages based on experience and qualifications.

Schedule

Flexible schedule to accommodate shifts including nights, weekends, and some holidays.