Truck Sales Representative

ESSENTIAL DUTIES

• Satisfies the transportation needs of used-truck Sales purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggests alternative tractors/truck if necessary.
• Exhibits a high level of commitment to customer satisfaction.
• Understands the terminology of the truck business and keeps abreast of changes in product technology, incoming inventory, features, accessories, etc.
• Provides thorough product information and demonstration to all prospects. Offers test drives to all prospects.
• Follows dealership procedure to obtain proper identification from customer before test drive begins.
• Closes used truck deals.
• Writes complete and accurate sales orders, secures deposits, and processes paperwork in accordance with established dealership policies.
• Applies for used trucks, explaining used truck warranty, as-is disclosure statement, and service policies.
• Delivers used trucks, explaining used truck warranty, as-is disclosure statement, and service policies.
• Ensures that the customer understands the trucks operation features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealerships service department.
• Follows up on all post-delivery items, tag/title work, we-owes, and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction (Cal-Pro).
• Attends sales meetings.
• Helps with the used truck inspection process.

Qualifications

• A high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• A valid Driver's License.