Troubleman

About KUB

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role

As a Troubleman, you'll be a key resource for troubleshooting, repairing, and ensuring service reliability. Your duties involve restoring electrical service to customers by determining the nature of service problems, making repairs if possible, and requesting additional resources when needed. You'll also determine and notify customers if the issue is on their side of the meter and beyond KUB's scope of service.

You'll work closely with System Operations to restore and maintain system integrity, performing switching operations in substations and on overhead and underground circuits. Routine system maintenance is also part of your responsibilities. In emergency situations, such as fires or accidents, you'll clear lines for public safety. This role requires you to climb poles or work from a bucket, demonstrating competency with the APPA Safety Manual, the Hazardous Energy Control Document, and other KUB safety standards. You'll utilize mobile data systems to document fieldwork and location.

You'll be working outside, often alone, in all kinds of weather, handling high-voltage lines and equipment. Your hours will include weekends, nights, holidays, and extended periods during system outages and events.

Responsibilities

• Troubleshoot and repair electrical service issues
• Restore electrical service to customers
• Determine if service problems are on the customer's side of the meter
• Request additional resources when needed
• Perform switching operations in substations and on overhead/underground circuits
• Conduct routine system maintenance
• Clear lines for public safety during emergencies
• Climb poles or work from a bucket
• Document fieldwork and location using mobile data systems
• Work independently in various weather conditions

Requirements

• High school diploma or equivalent
• Completion of an approved apprenticeship program
• Successful completion of KUB's Troubleman Training Assignment within 6 months of hire, not to exceed 8 months
• Minimum 3 years experience as Journeyman Lineman in the power industry
• Maintain 60% Availability Acceptance Rate
• Ability to make independent judgments and deal with people courteously
• Ability to think and react properly under pressure, weather, and emergency conditions
• Possess and maintain an excellent safety record
• Valid Class A driver license

Physical Requirements

• Works with energized lines
• Very heavy physical work including lifting, bending, stooping, squatting, and operating equipment requiring physical strength and endurance
• Ability to work in close spaces and awkward positions
• Ability to climb poles and work from extreme heights in buckets
• Above normal mental and visual alertness
• Physical stamina to work extended periods during emergencies and in extreme weather conditions

Preferred Requirements

• Advanced knowledge of KUB's electrical system
• Proven leadership regarding safety
• Demonstrated experience and proficiency working with KUB's mobile data system
• Demonstrated professionalism and customer service

Pay

$58.34 hourly

Selection Process

The selection process includes the following phases:

• Apply online at www.kub.org
• Experience, training, and education evaluation
• Interview with department representatives
• Written, performance, and behavioral exercises
• Background investigation
• Physical assessment and/or drug screen

* KUB is part of the Tennessee Drug Free Workplace Program. If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.