Triangle Visions Chapel Hill Eyecare Sales Associate

Store #: 00T044 TV Optometry - Chapel Hill | Full-Time

About the Role

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. The position helps establish the practice as the premier destination for all vision needs within the community.

Triangle Visions Optometry provides superior patient care and fosters a work culture that supports teamwork, professional development, and a positive, supportive environment. Our practice is part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

We offer a wide range of vision care services, including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, and Vision Therapy. Our Optometrists utilize modern technology to deliver the best vision care.

Responsibilities

• Greet all patients with a warm welcome and show urgency in providing service to meet their needs.
• Explore patient needs and priorities, linking them to practice offerings, including eye exams.
• Attend to details, ask clarifying questions, and consult with Opticians as needed.
• Demonstrate superior product knowledge; accurately describe features and benefits of all products using appropriate tools.
• Anticipate problems, explore underlying reasons, and develop long-term solutions.
• Multi-task, prioritize, and manage time effectively with competing priorities.
• Custom fit glasses and precisely place prescriptions in lenses.
• Commit to delivery dates and times, set expectations for pick-up, seek feedback, and ask for referrals.
• Express gratitude and thank patients genuinely.
• Strive for exceptional results on goals and competencies.
• Operate the point-of-sale system, inputting patient information accurately.
• Create and tender sales transactions following operational processes and standards.
• Present, celebrate, and educate patients at product pick-up.
• Maintain the appearance of the practice, keeping displays and inventory clean, attractive, and organized.
• Secure all company assets under your control.
• Inform management of potential safety opportunities.
• Adhere to attendance and daily timekeeping requirements.
• Follow all company policies and procedures.
• Sell on your feet 80%-100% of the time.
• Maintain proper dress code consistently.
• Perform other duties as assigned by the Practice Manager or as business needs arise.

Requirements

• High School graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications.
• Embrace new technology and change.
• Strong communication and listening skills.

Preferred Qualifications

• Eyecare experience.
• Sales experience.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.