Trials & Evaluation Coordinator

Your Impact

The Trials & Evaluation team sits at the heart of Axon's go-to-market engine — turning curiosity into conviction for the agencies and organizations we serve. We manage the end-to-end experience that puts Axon hardware and software in the hands of real customers, letting our products speak for themselves. If you thrive on operational excellence, cross-functional collaboration, and making complex logistics look effortless, this is the team for you.

What You’ll Do

• Trial Operations:
  • Receive, triage, and process incoming trial requests from the Sales team, ensuring all necessary information is captured before procurement begins
  • Coordinate the procurement, configuration, and shipping of Axon hardware and software for customer trials
  • Schedule and confirm trial resources, including Professional Service Managers and field installers, aligning availability with trial timelines
  • Track active trials end-to-end and manage the post-trial return process for all gear, ensuring accurate inventory reconciliation
• ALPR Program Coordination:
  • Coordinate end-to-end logistics and operational setup for Axon's Automatic License Plate Reader (ALPR) trials — including device staging, vehicle and fixed-site installation scheduling, and post-trial recovery across mobile, trailer-based, and fixed deployments
  • Partner with Sales, Product Success Managers, and field installers to ensure each pilot is configured to the agency's specific use case, coverage area, and hotlist requirements
  • Bring working knowledge of the jurisdictional permitting considerations that surround ALPR camera placement (e.g., right-of-way, utility/pole attachment, DOT/traffic) so trial scoping, timelines, and customer conversations realistically account for what the agency will need to secure on their side
  • Build and maintain trackers for ALPR trial milestones and hotlist sources — with visibility into any agency-side prerequisites — to ensure auditability and a smooth handoff to Customer Success at trial conversion
  • Partner with Legal, Privacy, and agency stakeholders on community engagement materials, data-sharing agreements, and ALPR policy documentation frequently required ahead of pilot kickoff
• Cradlepoint Renewals:
  • Serve as the primary SME and point of contact for the Cradlepoint renewal process
  • Proactively coordinate with Sales, Customer Success Managers (CSMs), and cross-functional teams to manage upcoming renewals, generate quotes, and ensure zero lapse in service for customers
• Process & Automation:
  • Build and maintain operational automations across Smartsheet, Slack, and Salesforce to streamline trial creation, tracking, and management workflows
  • Create, maintain, and continuously improve documentation for all trial and evaluation processes to ensure consistency and scalability
  • Partner with Product teams ahead of new product launches to ensure trial readiness, flagging gaps and coordinating solutions in advance

What You Bring

• 2+ years of experience in operations, logistics, program coordination, or a similar role — preferably in a technology or SaaS environment
• Demonstrated ability to manage multiple concurrent projects and priorities without dropping details
• Proficiency with Salesforce (pipeline visibility, record management) and Smartsheet (workflow automation, tracking dashboards)
• Strong written and verbal communication skills; comfortable coordinating across Sales, Customer Success, Product, and Logistics teams
• Experience building or maintaining process documentation in a structured, repeatable format
• Hands-on experience building automated workflows in Slack, Smartsheet, or Salesforce preferred
• Familiarity with hardware logistics — including shipping, receiving, and inventory management
• Experience managing vendor or partner renewal processes (e.g., connectivity, software licensing) preferred
• Prior exposure to law enforcement, public safety, or enterprise hardware/software solutions preferred

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Important Notes

• The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
• Some roles may also require legal eligibility to work in a firearms environment.
• We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
• Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
• We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
• Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.