Triage Supervisor- MCI

About the role

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking a Mobile Crisis Triage Supervisor to oversee triage operations for our Adult and Youth Mobile Crisis Intervention (AMCI/YMCI) teams within our Emergency Services division.

What We Offer

• Clinical Leadership – Ensure the quality of care in receiving and processing crisis assessment requests for both Adult and Youth Mobile Crisis Intervention teams
• Direct Supervisory Role – Oversee a team of master's level Triage Clinicians who provide quick, empathic responses to individuals reaching out during a crisis
• Shift Safety Oversight – Maintain oversight of the phone dashboard and mobile team movement to ensure safety and coordination throughout each shift
• Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience

Responsibilities

• Provide direct shift oversight of master's level Triage Clinicians
• Ensure timely assignment of incoming requests for assessment and assign appropriate crisis staff to cases based on triage guidelines
• Directly monitor and supervise triage clinicians responsible for information gathering and case requests
• Monitor and update the shift tracker, and manage the bulletin board and other shift tools
• Consult with the clinical director when guidance is needed
• Maintain the shift and ensure shift productivity, prioritizing mobile assessments as the primary model of response
• Monitor call volume and call quality, providing direct feedback to and leadership of triage staff
• Model professionalism and teamwork, ensuring staff follow policies and procedures and holding staff accountable to them
• Assist in facilitating team meetings and group supervision
• Monitor Quality Assurance measures implemented by leadership
• Collaborate at a high level with supervisors of Central Intake, MCI teams, and Co-response partners to coordinate shift operations

Qualifications

• Master's Degree with 2+ years of post-graduate clinical work experience required
• Licensure (LMHC or LICSW) required
• 2 years of prior supervisory experience required
• Experience in clinical assessment and triage
• Strong understanding of crisis states and effective de-escalation skills
• Demonstrates active listening, critical thinking, empathy, and patience
• Excellent verbal and written communication skills
• Strong clinical skills with the ability to provide solution-focused, strengths-based treatment and connect individuals to appropriate community resources
• Knowledgeable in and able to apply the Recovery Oriented model for those experiencing a mental health crisis
• Skilled in planning, organizing, scheduling, coordinating, and decision-making across all areas of responsibility

Pay

$73,000-$85,000