Triage Specialist, MA Certified

Job Type: Full-time.

Location: 10220 Alliance Road, Cincinnati, OH 45242. Fully remote option available after 6 months.

About the Role

The Triage Specialist, MA Certified conducts initial assessments to evaluate how urgently a patient needs care. They ask questions, check vital signs and coordinate care with other medical professionals including physicians. The primary focus is to ensure that patients most in need of care receive it first and that other members of the care team are ready to begin treatments as quickly as possible to ensure quality care.

Responsibilities

• Interview patient and/or family to obtain medical histories and make an accurate assessment.
• Use a specific set of guidelines when performing patient assessments to determine severity and urgency of condition, type of attention needed, required medical professionals for consultations, and placement in admissions queue.
• Assign a triage priority based on observations and available information.
• Initiate diagnostic and therapeutic measures as indicated by standing protocols.
• Call for crisis intervention if appropriate.
• Room patients, follow the initial intake process, and be available for instructions from the physician regarding the patient.
• Respond to phone calls for test results, medication refills, post‑op instructions, and answer general questions.
• Communicate and act as liaison with patients, family, and health professionals while respecting confidentiality and dignity.
• Coordinate patient needs with supporting departments and assist in solving problems related to welfare of patient and staff.
• Take vitals (blood pressure, temperature, weight).
• Draw blood for labs as ordered by physician.
• Maintain appropriate logs regarding medications noting expiration dates.
• Perform other position‑related duties as assigned.
• Adhere to high standards of ethical conduct, comply with applicable laws and regulations, follow Solaris Health Code of Conduct and policies, maintain HIPAA confidentiality, report suspected concerns/violations to supervisor or Compliance Department, and complete Annual Compliance Training timely.

Requirements

Certifications: BLS certification required; ACLS preferred. Medical Assistant Certification or Registration preferred.

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Delivers exceptional patient service throughout all interactions.
• Strong problem‑solving skills.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Complies with HIPAA regulations for patient confidentiality.
• Must be able to make good professional decisions quickly despite stressful atmosphere.

Education: Graduate of a Medical Assistant program or equivalent experience (based on State regulation requirements).

Experience: 3 years' related medical and critical/emergency care experience required; Triage experience preferred.

Physical Demands:

• Carrying Weight: 1‑25 lbs. Frequent (34%‑66%);