Triage Registered Nurse (RN) - Patient Access and Care Team (PACT) (Remote)

Schedule: Part-time position (30 or 32 hours). Start times vary: mornings (8a, 9a, or 10a) or afternoons (12p, 1p, 2p, or later). 8-hour or 10-hour shifts available. Must be available to work every fourth weekend and holiday rotation. Due to licensing restrictions, remote work is not permitted from the following states: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA.

Responsibilities

• Uses the nursing process and established protocols to assess patient needs telephonically, including patient, guardian, or family input when necessary.
• Determines appropriate level of care, provides education, establishes a care plan, and communicates follow-up instructions to the patient.
• Escalates and collaborates with on-call providers when additional guidance is needed.
• Prioritizes patient interactions by acuity and need, applying evidence-based practice to deliver care.
• Implements strategies to reduce patient risk and increase safety.
• Assesses patient and family readiness to learn and individualizes educational approaches.
• Works collaboratively to develop strategies that meet learning needs of patients and families.
• Supports shared governance activities and department quality/process improvement initiatives to enhance patient care and outcomes.
• Participates in professional development activities and completes annual competencies in a timely manner.
• Demonstrates effective communication, feedback, and conflict resolution skills to promote collaboration among healthcare team members.
• Promotes a culture of safety by identifying threats, intervening to prevent harm, and reporting safety events or near misses.
• Applies ethical decision-making and demonstrates respect for peers and other clinical disciplines.
• Participates as an effective team member to formulate unbiased, individualized care plans.
• Demonstrates knowledge of growth and development principles across the lifespan to provide age-appropriate care.
• Schedules appointments aligned with protocol recommendations and collaborates with healthcare team members on patient management.
• Maintains and updates patient clinical records according to agency, state, and federal guidelines.
• Documents all call encounters in the Electronic Medical Record and communicates patient status to physicians and interdisciplinary teams.
• Participates in team meetings, special projects, and ongoing development of health information resources and system efficiencies.
• Assists in interpreting department policies and procedures and advises staff on procedural changes.

Requirements

• Registered Nurse license issued by the state in which the team member practices.
• Associate's Degree (or equivalent knowledge) in Nursing.
• 2+ years of acute care experience within the last 4 years (ED, Urgent Care, ICU, and some Med/Surg experience will be considered).
• Stable and secure internet connection.
• Functional vision, touch, speech, and hearing.
• Ability to sit for the majority of the workday.
• Quiet space to make and receive phone calls.
• Ability to lift up to 15 lbs.

Skills

• Critical thinking skills to independently assess and prioritize patient needs using sound judgment and problem-solving.
• Knowledge of various healthcare specialties, including levels of care, symptom identification, and treatment recommendations.
• Ability to apply past experience with established protocols.
• Excellent verbal communication skills, including empathy, active listening, and diplomacy with a diverse population.
• Ability to develop rapport and maintain positive, professional relationships with patients, staff, and physicians.
• Proven ability to organize and prioritize work in a fast-paced, dynamic customer service environment.
• Strong customer service and follow-up skills, including staying calm during stressful situations.
• Proficiency with computers, internet, desktop software, and multi-line telephone systems.
• Ability to converse with patients while documenting calls on multiple systems.
• Knowledge of documentation techniques for effective communication.