Registered Nurse - Patient Access and Care Team (PACT)

About the role

Performs telephone triage with diverse patient population. Assesses needed care and collaborates with patients, and others, to provide clinical solutions. Provides comprehensive nursing assessment in an untraditional nursing environment. Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening. Notifies designated leadership of operational concerns.

Responsibilities

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Requirements

• Must have at least 5 years of pediatric experience.
• Will be triaging primarily for pediatrics and will be also required to triage for adult medicine.
• Must have a current license to practice as a Registered Nurse in the state of applicable state.
• Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
• Experience in telephone triage, pediatrics and ED triage is desired.
• BLS required per policy guidelines.

Qualifications

• Graduate from an accredited School of Nursing required.
• BSN preferred.

Skills

• Good finger dexterity.
• Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
• Responds quickly to changes in patient or call center conditions.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on a teammate's job. Opportunity for annual increases based on performance.

Schedule

First Shift, Mon-Fri, variable daytime hours.