Triage Processor

About the role

We're seeking a dedicated individual to support the Centralized Lending Commercial team, focusing on credit support for underwriting and portfolio management.

Responsibilities

• Demonstrate understanding of applicable credit products and requirements.
• Determine appropriate underwriting channel based on transaction size, collateral, and total to be approved.
• Triage loan applications for missing financial information based on requirements.
• Request and follow up with appropriate financial documents for new money and renewal requests.
• Determine the appropriate underwriting channel along with the required documentation and manage the collection of required documentation.
• Research imaged files to determine outstanding and required documentation required to underwrite loan.
• Identify missing guarantor and/or co-borrowers within submitted loan application.
• Screens loan applications for requests submitted in wrong channels.
• Ensure recognition of several different types of financial documentation.
• Evaluate submitted information for completeness and accuracy as needed.
• Verify borrower related debt and deposit information is correct and aligns with the origination.
• Be versed in the recognition of a complete financial statement and have the ability to determine if the information is usable to the underwriter.
• Upload financial data into the underwriting system.
• Able to compose and track written communication to customer and line partners.
• Daily written and verbal communication with financial center personnel, management, and underwriters.

Requirements

• High School diploma or GED required; Associate or Bachelor’s degree preferred.
• Prior experience in credit underwriting support, or role closely aligned with credit, loans and effectively supporting loan functions.
• Above average written and oral communication skills including the ability to compose emails and communicate via telephone conversations to internal customers that properly represent First Horizon Bank and communicate the intent of the current loan application.
• Ability to use critical thinking to complete job responsibilities.
• Ability to make decisions independently based on training and written procedures and processes.
• Basic knowledge of consumer and/or commercial loan documentation and products.
• Knowledge of internet research methods.
• Thorough knowledge of basic internet search engines.
• Good working knowledge of Microsoft Office, especially Microsoft Outlook is required.

Qualifications

• None specified

Skills

• Basic knowledge of consumer and/or commercial loan documentation and products.
• Knowledge of internet research methods.
• Thorough knowledge of basic internet search engines.
• Good working knowledge of Microsoft Office, especially Microsoft Outlook.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match

Pay

N/A

Schedule

N/A