TRIAGE NURSE - SURGERY CLINIC

Job Summary

This position is primarily responsible in taking live calls for clinic patients; to provide over the phone assessment, and triage through an active listening and questioning process; documenting in real-time all patient phone encounters and providing home care instruction based on established protocol, scheduling appointments or referring to the providers for direction as appropriate. This position maintains responsibility for the patient medical record and documentation.

Responsibilities

• Takes live calls for clinic patients
• Provides over the phone assessment and triage
• Documents in real-time all patient phone encounters
• Provides home care instruction based on established protocol
• Schedules appointments or refers to providers for direction as appropriate
• Maintains responsibility for the patient medical record and documentation

Requirements

• Current RN license in good standing
• Experience in healthcare call center operations
• Excellent communication skills
• Ability to work independently and manage time effectively

Qualifications

• Bachelor's degree in Nursing or related field
• Minimum 2 years of clinical nursing experience

Skills

• Strong organizational and time management skills
• Effective problem-solving and decision-making abilities
• Proficiency in medical terminology and protocols

Benefits

• Paid vacation and sick leave
• Health insurance coverage
• Flexible schedule

Pay

$X per hour (sign-on bonus of $5,000 for RNs)

Schedule

Variable schedule to accommodate patient needs