Triage Nurse (RN) – Day & Night Shifts | Full-Time & Part-Time

About the role

The Triage Nurse (RN) at OCHN’s Resource and Crisis Center in Pontiac, MI, plays a critical role in providing high-quality, trauma-informed, and person-centered care. This position requires a strong background in nursing and experience in crisis settings.

Responsibilities

• Conduct initial nursing assessments and behavioral health triages for walk-in individuals to evaluate presenting concerns, acuity, and immediate safety needs.
• Prioritize and triage individuals based on clinical urgency, risk factors, and level of care required.
• Collaborate with the Crisis Assessment Team to determine appropriate interventions, referrals, or dispositions.
• Participate in shift change reports and communicate pertinent updates to team members and leadership.
• Maintain accurate, timely, and compliant nursing documentation in accordance with agency policies and regulatory requirements.
• Support de-escalation and crisis intervention efforts to ensure the safety and stabilization of individuals and staff.
• Monitor individuals in the walk-in center for changes in medical or psychiatric status, responding promptly to emergent needs.
• Ensure adherence to clinical protocols, infection control procedures, and best practice standards.
• Aid in coordinating care transitions, including admissions to higher levels of care or community-based follow-up.
• Provide education, reassurance, and support to clients and families during crisis stabilization.
• Contribute to a trauma-informed, recovery-oriented, and person-centered care environment.
• Participate in quality improvement, incident review, and ongoing professional development activities.
• Uphold confidentiality, ethical standards, and professional boundaries in all individual interactions.

Qualifications

• Education: Bachelor's degree in nursing (BSN) preferred. Associates Degree of Nursing will be considered with 3 years' experience.
• Training Requirements: BLS Recipient Right’s Unrestricted Nursing license.
• Experience Requirements: Minimum of two years of nursing experience working in a human service, crisis, or medical environment. Preferred Experience: Experience in working with electronic health records, customer service, crisis de-escalation, working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities, and working with children with serious emotional disturbance.

Skills

• Interpersonal Skills
• Strong Organizational Skills
• Data Analysis
• Strategic Planning
• Strong written and oral communication
• De-escalation and conflict resolution
• Strong leadership and problem-solving skills
• Clinical knowledge of mental health and suicide prevention
• Strong time management
• Knowledge Requirements: HIPPA, Microsoft 365, Recipient Right’s Mental Health Code, Medicaid Manual, Regulatory compliance, Oakland Community Health Network’s Core Competencies

Additional Information

Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.