Triage Associate I (Contract)

About the role

The Triage Operations team, led by Fleet Watch, supports the development and deployment of automated driving technologies for Ford vehicles. This role involves monitoring fleet operations, capturing details of incidents, and coordinating responses in a fast-paced, operational environment.

Responsibilities

• Independently monitor Fleet Operations missions using dashboards, alerts, and basic vehicle health indicators to build incident context and assess mission impact
• Capture required details and open tickets with accurate categorization and documentation
• Participate in real-time coordination for active incidents: prioritize multiple events, drive timely escalations, and maintain clear communication across resolver teams
• Support cross-functional analytical tasks and real-time monitoring within Triage Operations
• Work in an operational but fast-paced environment emphasizing your attention to detail
• Aid in training and mentoring of new team members

Requirements

• High School Diploma or GED equivalent with two years of employment experience required
• Associate or Bachelor’s Degree preferred
• One to two years of relevant working experience
• Flexibility in working hours and shift support
• Ability to learn new tools and technologies quickly
• Strong attention to detail with repetitive tasks
• Excellent communication skills to work with other team members
• Willingness to quickly adapt to changes in both processes and tasks
• Interest and desire to work in the development of advanced driver-assist systems (ADAS)

Qualifications

• High School Diploma or GED equivalent with two years of employment experience required
• Associate or Bachelor’s Degree preferred
• One to two years of relevant working experience
• Flexibility in working hours and shift support
• Ability to learn new tools and technologies quickly
• Strong attention to detail with repetitive tasks
• Excellent communication skills to work with other team members
• Willingness to quickly adapt to changes in both processes and tasks
• Interest and desire to work in the development of advanced driver-assist systems (ADAS)

Skills

• Experience working with ADAS automation testing products
• Experience working in a customer facing environment
• Strong Excel/Google Sheets experience
• Strong Slack and Jira experience
• Experience working in a software/IT, operational or STEM environment
• Experience using dashboarding software such as Looker or Superset

Benefits

Latitude offers competitive benefits including:

• Flexible scheduling options
• Rotating Saturday shifts

Pay

The expected hourly pay range for this contract position in California is $26.39 - $39.59/hour USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

Schedule

Afternoon and night shift positions are available. Must be able to work rotating Saturday shifts.