Triage and Support Supervisor (Night Shift)

Triage and Support Supervisor (Night Shift)

Austin, Texas
Operations / On-site

About the role

Supports the operations team in managing the triage and escalation of customer issues during night shifts. Collaborates with other supervisors and staff to ensure efficient problem resolution and high customer satisfaction.

Responsibilities

• Oversee the triage and escalation of customer issues during night shifts
• Collaborate with other supervisors and staff to resolve issues efficiently
• Ensure high customer satisfaction through effective communication and problem-solving
• Monitor and maintain customer service metrics and reports
• Train and mentor junior staff members

Requirements

• Bachelor's degree in Business Administration, Customer Service, or related field
• Minimum 2 years of experience in a supervisory role within a customer-facing environment
• Experience with customer relationship management systems
• Strong communication and interpersonal skills
• Ability to work flexible hours including nights and weekends

Qualifications

• Proven ability to manage multiple tasks and prioritize effectively
• Excellent problem-solving and decision-making skills
• Ability to remain calm under pressure and handle stressful situations
• Strong organizational and time management skills

Skills

• Customer service skills
• Technical proficiency with CRM systems
• Effective communication and conflict resolution skills

Benefits

• Competitive salary
• Health insurance coverage
• Flexible work schedule
• Professional development opportunities

Pay

• $18 - $20 per hour

Schedule

• Night shift work