Triage and Coordination Float Nurse

About the role

Innovative Hematology, Inc. (IHI) offers comprehensive services and holistic care for patients with rare blood disorders and their families. The Triage and Coordination Float Nurse plays a crucial role in providing rotational pediatric and adult coverage, managing care needs, and supporting follow-up care.

Responsibilities

• Triage incoming telephone calls and manage care needs resulting from after-hours calls.
• Facilitate timely communication of nursing assessments and recommendations to providers, team members, patients, and families.
• Communicate laboratory, test, and imaging results to patients and families.
• Coordinate outgoing referrals and complete scheduling for requested tests and procedures.
• Advocate for patient and family needs while monitoring for healthcare-related outcomes.
• Participate in the organization's clinical structure and multidisciplinary approach to patient care.
• Manage prescriptions and refills under physician direction, including factor-replacement therapies.
• Navigate the electronic health record (EHR) effectively, including accurate chart review and documentation.

Performance Requirements

• Knowledge: Medical practice telephone-triage protocols, nursing assessment and diagnosis, healthcare systems, structures, and functions, basic laboratory procedures, and healthcare technology, equipment, and supplies.
• Skills: Sound judgment, critical thinking, effective prioritization, time-management, problem-solving, multitasking, care-coordination, electronic health records, accurate triage decisions, and professional communication.
• Abilities: Engage patients and families in developing and implementing individualized care plans, work independently, communicate clearly and empathetically, document accurately, and handle sensitive situations professionally.

Requirements

• Minimum 2 years of general nurse experience; preferable in collaborative chronic disease patient care or hematology.
• Valid RN license, able to practice in the state of Indiana.
• Current BLS certification.

Benefits

IHI is a not-for-profit program based in Indianapolis, offering a competitive salary and benefit package. As a leader in hemophilia care, education, and clinical research, IHI serves the entire state through services available in Indianapolis and at outreach clinics. The center participates in national and international clinical research, providing patients access to new therapies and improving care.

IHI is an Equal Opportunity Employer.