Treatment Specialist - Student/New Grad (Part-time, Temporary)

Treatment Specialist (Receptionist)

We want people to look + feel amazing. This is OrangeTwist, your treatment shop.

• 24 locations and growing
• 7 different types of treatments in 1 shop
• eNPS score of 75—Exceptional, world-class score—Extremely high employee's satisfaction and loyalty, showcasing a strong and positive work culture.

About the role

This role is expected to primarily focus on front desk responsibilities during approximately the first twelve (12) months of employment, subject to change based on business needs, with responsibilities centered on reception, administrative support, client communications, and sales activities. During this initial 12-month period, the Treatment Specialist (Receptionist) will serve as the primary first point of contact for clients, creating a welcoming, professional, and rejuvenating experience through exceptional customer service. While this position includes exposure to and training in OrangeTwist’s esthetic treatments, such training is provided for professional development and preparation for potential future growth and does not guarantee a promotion or transition into an Esthetician role within any specific timeframe.

Responsibilities

Front Desk, Reception & Administrative (Primary Focus – First 12 Months):

• Serve as the first point of contact for all clients, delivering a welcoming, professional, and high-quality experience
• Greet visitors, complete the check-in process, and connect clients with the appropriate OrangeTwist team member
• Answer phones and center email in a courteous, professional, and timely manner
• Schedule appointments, manage client communications, and respond to questions and inquiries
• Process client payments and support retail and service sales
• Receive, sort, and distribute daily mail; prepare outgoing mail and packages
• Perform general clerical duties including filing, photocopying, organizing, and maintaining records
• Partner with Center Management to order and maintain front desk and office supplies
• Maintain a clean, organized, and welcoming reception area
• Handle confidential and sensitive information with discretion and professionalism

Sales, Client Engagement & Business Support:

• Build and maintain positive client relationships to support retention and satisfaction
• Promote OrangeTwist services, memberships, rewards, and referral programs
• Support lead generation, referrals, and outbound client communications as assigned
• Aid in business-to-business (B2B) outreach and community engagement initiatives
• Represent OrangeTwist in a positive and professional manner at all times

Qualifications

• Currently in an esthetics program
• -OR-
• Certificate of Completion of an esthetics program
• State Board Certification of Barber and Cosmetology
• Valid State Esthetician License
• Minimum 1 year of experience in sales
• Valid State Master Esthetician License preferred (where applicable by state regulations)
• Valid State Advanced Esthetician License preferred (where applicable by state regulations)
• Laser Certification preferred (required where mandated by state regulations)

Benefits

• Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays
• Comprehensive benefits package including medical, dental & vision insurance
• 401k employee contributions, FSA, and dependent care options
• Continuing education with our own University
• Employee referral bonus program, employee resource groups, and professional development