Treatment Plan Coordinator

Duties And Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options.
• Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc
• Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current
• Prepare financial treatment plans and present to patient. Coordinate financial arrangements with the patients offering payment options
• Aid in identifying, alerting front desk, and collecting previous balances and current copays
• Perform miscellaneous job-related tasks as assigned

Qualifications

• Dental Experience required
• Excellent written and oral communication skills
• Computer competent and ability to work a multi-line phone system
• High School diploma or GED required

Benefits Summary

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans
• Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually low to moderate.

Company Safety

• We believe that the best care for our patients starts with the best care for our employees.
• ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients.
• Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.