Treatment Navigator

Duties and Responsibilities

• Utilize verbal communication strategies to effectively address caller requests.
• Professionally handle a high volume of complex inbound/outbound calls.
• Discuss products, services, and ensure a textbook customer experience.
• Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
• Build relationships and trust with clients, patients, and other stakeholders.
• Address customer issues and ensure effective and long-term solutions.

Qualifications

• A high school diploma or GED is required.
• An associate’s degree is preferred.
• Two (2) years of previous experience in Customer Service role is required.
• Must be proficient in operating a CRM, EMR, or Call Center Solution.
• Must have excellent communications skills in both written and verbal forms.
• Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

Preferred Skills

• Effective in a variety of communication styles, providing timely and accurate information.
• Persistent in accomplishing objectives despite obstacles and setbacks.
• Understands different situations can call for different approaches, while reacting accordingly.
• Prioritizes work to meet commitments and organizational initiatives.
• Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
• Juggles multiple activities and utilizes their knowledge of internal support and processes.
• Demonstrates a variety of multi-mode communication skills, listens, relates, and comfortably collaborates effectively with various stakeholders.
• Maintains a positive attitude despite adversity.
• Fulfills commitments and is direct and truthful.
• Shows a commitment to continuous improvement and excellence.
• Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

Physical Demands

• The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time.
• Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

Work Environment

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type

Full-time

Pay

$19.00 - $24.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance