Treatment Engagement Specialist/Clerk

Responsibilities

• Serve as the first point of contact for internal and external contacts and clients.
• Communicate effectively with staff across various programs.
• Answering telephones, screening calls, forwarding, and taking messages.
• Scheduling clients for all staff.
• Performing administrative tasks such as handling packages, mail, filing paperwork, faxing, and photocopying.
• Providing general administrative support to program staff.
• Aid in maintaining the building, including coordinating office services such as maintenance and cleaning.
• Support basic case management support, which may include: assisting clients with completing forms, gathering required documents, and navigating internal processes.
• Conduct follow-up calls to check on client needs, appointment reminders, or service coordination.
• Support staff in coordinating referrals or collecting information needed for services.
• Complete accurate and timely documentation, including: entering client interactions, updates, and outcomes into electronic systems.
• Maintain organized records and ensure documentation meets agency standards.
• Other duties as assigned.

Requirements

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products

Qualifications

• Bachelor’s Degree in a related field (psychology, social work, counseling, etc.)
• Previous secretary or administrative experience
• Previous case management experience

Skills

• Strong communication skills
• Exceptional customer service
• Organizational and prioritization skills
• Ability to work independently and collaboratively
• Microsoft 365 Office Products proficiency

Benefits

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks*

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **