Treatment Coordinator / Dental Receptionist

About the role

We are seeking a highly motivated Treatment Coordinator / Dental Receptionist to join our team in Danbury, CT. The Treatment Coordinator acts as a liaison between the doctor and the patient, assisting in gathering information during the new patient experience, coordinating treatment plans with the doctor, and presenting them to patients. You will provide a calm and welcoming environment for patients, helping them navigate treatment options and financial arrangements. You will also coordinate with other offices for patient referrals and follow-ups.

Responsibilities

• Greet and check in patients
• Handle heavy phone volume
• Schedule appointments for doctors and hygienists
• Act as a liaison between patients and doctors
• Enter patient treatment plans
• Discuss treatment needs with patients and make financial arrangements
• Estimate, collect, and post patient payments
• Follow up on patients with unscheduled treatment needed
• Perform general office duties (printing, faxing, computer data entry, etc.)
• Coordinate with other offices for referrals and correspondence

Requirements

• High school diploma or general education degree (GED)
• Dental reception experience
• Excellent computer skills
• Superior customer service skills
• Willingness to learn and grow
• Ability to reliably commute to our Danbury, CT office
• Desire to become part of our family-oriented team and support our mission

Preferred Qualifications

• Dentrix Ascend Software Experience

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Pay

$20–$25 per hour

Schedule

• 4 days per week: 7:30 AM–5:00 PM
• 1 late night per week: 9:30 AM–7:00 PM
• 1 Saturday per month: 7:30 AM–2:00 PM