Treatment Coordinator

About the role

Verber Dental Group is a well-established local dental health system dedicated to providing exceptional dental care to South Central Pennsylvania. With a focus on patient comfort and satisfaction, we offer a comprehensive range of dental services in a warm and welcoming environment. We are seeking a Treatment Coordinator to join our team at the Dental Specialty Center located in Enola. This vital role involves managing patient interactions, scheduling appointments, and performing administrative duties, all while ensuring a welcoming and efficient experience for our patients.

Schedule

Full-Time Opportunity: Monday-Friday 8:00 am - 5:00 pm

Responsibilities

• Be the welcoming face of our office, greeting patients with a warm smile upon their arrival and ensuring they leave with a positive experience.
• Greet and check-in/out patients and office guests with a friendly, professional demeanor.
• Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
• Verify patient and insurance information with high attention to detail and accuracy.
• Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
• Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.
• Compile financial reports as needed to support practice operations.
• Retrieve, distribute, and manage incoming faxes and communications.
• Maintain patient confidentiality and adhere to HIPAA compliance guidelines.
• Ensure the cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
• Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.
• Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.

Requirements

• Exceptional customer service, organizational, and communication skills.
• Strong multitasking ability with high attention to detail.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Ability to thrive in fast-paced, high-pressure environments and meet deadlines.
• Strong problem-solving skills with effective resolution implementation.
• Proficient in computer skills and able to learn new software.
• Compliance with OSHA, HIPAA, and Infection Control procedures.
• Child Abuse Clearance, Criminal Background Check, and FBI Fingerprinting as required.

Benefits

• Medical and Vision Insurance
• In-house Dental Coverage with $0 Premium
• 401(k) Plan with Generous Company Match
• Paid Time Off + Paid Holidays
• Quarterly Bonus Potential
• Life and Disability Insurance Options
• CE Reimbursements and Long-Term Growth Opportunities
• Monthly Employee Engagement Activities

Pay

$21.00 - $24.50/hour