Treatment Coordinator
Castle Dental supported by Smile Brands is seeking a motivated and patient-focused Treatment Care Coordinator to join our team in Pasadena. We are looking for someone who thrives in a collaborative environment, enjoys supporting both patients and providers, and is passionate about delivering exceptional patient care. This is an excellent opportunity to grow your career with a supportive team that values teamwork, development, and positive patient experiences.
About Us
Smile Brands supports over 650 affiliated dental practices across 28 states, all focused on a single mission of delivering Smiles For Everyone!® — smiles for patients, providers, employees, and community partners. Our growing portfolio includes large regional brands and uniquely branded local practices.
Schedule
- Monday–Friday: 9:00 AM–9:00 PM
- One Saturday per month: 9:00 AM–1:00 PM
Responsibilities
- Present and explain treatment plans clearly and confidently to patients
- Review insurance benefits, financing options, and payment arrangements
- Support case acceptance through strong communication and patient education
- Coordinate scheduling to maximize provider efficiency and patient flow
- Maintain follow-up systems for pending treatment and patient communication
- Create a welcoming and positive patient experience from consultation through treatment
- Work collaboratively with doctors, clinical staff, and front office teams
Qualifications
- Previous dental or treatment coordinating experience required
- Positive attitude and willingness to learn
- Strong communication and customer service skills
- Team-oriented mindset
- Ability to thrive in a fast-paced environment
- Comfortable discussing treatment plans and financial options with patients
- Passion for creating a welcoming and comfortable patient experience
Benefits
Benefits are determined by employment status and hours worked and include:
- Paid time off (PTO)
- Health, dental, and vision insurance
- Health savings account (HSA)
- Telemedicine
- Flexible spending accounts (FSA)
- Life insurance and disability insurance
- Employee discount programs
- Pet insurance
- 401(k) plan