Treatment Coordinator

About the role

We are an elite oral surgery practice committed to exceptional patient care and first-class service to referring doctors. We are seeking a confident, compassionate, and detail-oriented Treatment Coordinator to connect our clinical expertise with an outstanding patient experience. In this role, you will serve as a trusted resource for patients—helping them understand treatment plans, guiding them through financial options, and ensuring every interaction is handled with professionalism and care. If you enjoy building relationships, thrive in a fast-paced environment, and want to be part of a high-performing team, we’d love for you to join us.

Responsibilities

• Update and maintain patient insurance information.
• Maintain doctor schedule to ensure efficient use of the doctor’s time.
• Partner with the clinical team to ensure an excellent patient experience.
• Adhere to deadlines and prioritize work against the patient schedule.
• Collect payments from patients in an effective and professional manner.
• Understand doctor treatment recommendations and develop treatment plans from diagnosis.
• Effectively communicate treatment options and associated costs to the patient.
• Maintain confidentiality of all information in accordance with HIPAA.
• Perform other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.
• Leadership and problem-solving skills.
• Effective communication skills.
• Ability to work cross-functionally with other team members.

Benefits

• Competitive pay and bonus potential with annual merit reviews.
• Paid time off.
• 401k plan with company match.
• Health Savings Account (HSA) with HDHP health plans.
• Medical (including Virtual Care), dental, and vision coverage.
• Basic and supplemental life insurance.
• Short- and long-term disability insurance.
• Employee Assistance Program.
• BLS/CPR certification.
• Career path advancement to clinical or management positions.
• National discount and rewards marketplace.