Treatment Coordinator

About the Role

You are committed to providing exceptional customer service, excel in a dynamic and fast paced environment, and are seeking a hands-on role with a variety of responsibilities. You thrive on making people smile and knowing that you helped make their day a little brighter. If you are someone who loves to help people, gets excited to take on new challenges, and is seeking a role with incredible growth opportunities, Apply Today!

Houston Dental Oasis is seeking a highly skilled and outgoing Treatment Coordinator to join our growing team. The Treatment Coordinator will be the first impression for our patients and play a vital role within our dedicated team. Our mission is to make people enjoy coming to the dentist. We are obsessed with patient satisfaction and our 5-star ratings prove that.

Responsibilities

• Scheduling
  • Promptly answer telephone calls in a courteous manner to assist patients
  • Schedule patient appointments and procedures in accordance with established protocols
  • Obtain information from patients to ensure that all patient information is complete and accurate
  • Enter patient information in practice management software
  • Administrative duties including checking patients in and out and coordinating payments
  • Maintain a full schedule of patients daily
  • Market to existing patients to maintain a full schedule for office staff
• Administrative
  • Respond to inbound emails
  • Maintain communication with referring healthcare providers and partners
  • Verify insurance policies are active for returning patients
  • Assists with ad-hoc reporting
  • Schedule vendor meetings
  • Assist with Social Media Marketing
  • Assist with Internal Marketing
  • Support clinical staff as needed
  • Maintain and clean a well-organized office environment
  • Perform other related duties as directed or assigned

Qualifications

• 1 year or more dental office experience, required
• Experience in customer facing role in office setting
• High-school diploma or equivalent
• Desire and commitment to serving and helping others
• Positive attitude and ability to work effectively with a team
• Strong interpersonal and relationship building skills
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment under deadlines
• Strong computer skills and the ability to learn new programs as required
• Bilingual (Spanish) highly preferred, but not required

What Makes You Stand Out

• Dental office experience
• 1 year or more sales experience preferred
• Ability to connect with people and a passion to help others

Position Type: Full-Time, Part-Time