Treatment Coordinator at Garner Orthodontics

The Treatment Coordinator plays a key role in supporting patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. This position serves as a bridge between patients, clinical teams, and administrative staff to help ensure a smooth, informed, and positive patient experience while supporting office efficiency and production goals. Responsibilities: Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency. Prepare, present, and review financial treatment plans with patients, ensuring clear understanding of recommended care and financial expectations. Follow up with patients regarding proposed treatment plans and assist with scheduling the next steps. Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns. Communicate treatment fees, document financial arrangements, and confirm patient payment commitments. Assist patients with insurance forms and ensure accurate and complete documentation. Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns. Maintain accurate and up-to-date patient records within practice management software. Collaborate closely with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow. Support administrative duties as needed to assist front-office operations and coverage. Participate in emergency procedures as required, including summoning assistance and supporting team members. Represent the practice in a professional, friendly, and patient-centered manner. Maintain regular attendance and adhere to office policies, schedules, and procedures. Anticipate the needs of patients and the care team to support a smooth daily workflow. Travel between practice locations as needed. Perform other duties as assigned to support practice operations. Requirements: High school diploma or equivalent required. 1–3 years of experience in a dental office or healthcare administrative role preferred. Working knowledge of dental terminology, treatment planning, and insurance processes. Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is preferred. Strong organizational, communication, and customer service skills. Ability to multitask and remain composed in a fast-paced environment. Professional, proactive, and team-oriented mindset. Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined. Why Join Us? Comprehensive Benefits Package: Medical, Dental, Vision, and 401(k)Paid holidaysPaid time off