Treatment Coordinator- Orthodontics

Location: Raleigh, NC (Main Location) + Garner, NC (~2x/week)

About the role

We are seeking a personable, confident, and highly organized Orthodontic Treatment Coordinator to join a close-knit, patient-focused practice. This is an excellent opportunity for someone who loves building relationships, educating patients, discussing treatment options, and helping families confidently move forward with orthodontic care.

Responsibilities

• Welcome new patients and families and create an exceptional first impression
• Partner with the orthodontist to present individualized treatment recommendations
• Explain treatment plans, timelines, outcomes, and benefits of orthodontic care
• Present treatment fees, insurance benefits, and patient financial responsibility
• Develop customized payment and financing options
• Use consultative sales skills to help patients confidently move forward with treatment
• Answer questions regarding treatment, insurance, costs, and financing
• Follow up with prospective patients who have not yet scheduled treatment
• Schedule treatment starts and coordinate with the clinical team
• Maintain accurate patient and financial documentation
• Assist with front-office responsibilities as needed

Requirements

• Previous experience as an Orthodontic Treatment Coordinator, Dental Treatment Coordinator, Financial Coordinator, or similar dental role
• Orthodontic experience strongly preferred
• Experience presenting treatment plans and helping patients move forward with care
• Strong knowledge of dental insurance, financing, and payment arrangements
• Excellent math and financial skills
• Strong communication, relationship-building, and customer service abilities
• Highly organized and comfortable multitasking in a busy practice
• Dental/orthodontic practice management software experience is a plus

Skills

Someone who is persuasive without being pushy, builds trust quickly, enjoys discussing financial options, and can clearly communicate the long-term value of orthodontic treatment.

Benefits

• Competitive pay based on experience
• Paid Time Off
• Paid Holidays
• Supportive, family-oriented team environment
• Opportunity to make a meaningful impact on patients and their confidence

Schedule

Monday-Friday | Day Shift

Job Type

Full-Time