Treatment Coordinator

About the role

The Treatment Coordinator at ERC Pathlight serves as the initial point of contact for patients, families, and the public, ensuring they are greeted and assisted in a professional and supportive manner. This role plays a critical part in supporting a positive patient experience by coordinating patient admissions and transitions across levels of care. Additionally, the Treatment Coordinator provides administrative support to treatment teams and ensures the timely distribution and completion of treatment plan assessments and patient engagement surveys.

Essential Duties and Responsibilities

• Schedule: Full Time - Monday - Friday 7:30am-4:00pm.
• Admissions and Patient Transitions:
• Sends welcome emails or other information to patients/families
• Identifies referrals for varying levels of care/treatment and coordinates with treatment team and providers to secure these services for patients
• Captures patient information in the medical records system
• Adds treatment team members to the patient record
• Helps patients register in the portal
• Scans admission documents
• Issues admission day schedules
• Uploads appropriate forms
• Prepares folders
• Prints schedules
• Coordinates discharge and/or transfers to other treatment facilities
• Assisting with patient admissions:
• Admitting the patient in the medical records system
• Adding treatment team members to the patient record
• Helping patients register in the portal
• Scanning admission documents
• Issuing admission day schedules
• Uploading appropriate forms
• Folder prep
• Printing schedules
• Administrative Duties:
• Greeting/assisting visitors entering the facility
• Obtaining signed confidentiality statements
• Issuing vendor badges and informing appropriate staff of arrival
• Answering phones and directing calls to appropriate person
• Maintaining supply of patient/family binders and discharge packets
• Scheduling meeting spaces
• Ensuring staff breakrooms are stocked, lobby and common areas are tidy
• Overseeing of incoming and outgoing mail/packages
• Coordinating transportation
• Submitting daily attendance gathered from sign in/out logs or midnight census
• Program Support:
• Coordinates outside medical appointments for patients as directed by medical or nursing staff

Qualifications

• High school diploma or GED (required)
• Bachelor’s degree in healthcare, business, or related field (preferred)

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Generous Paid Time Off
• Parental Leave benefits
• Retail benefits
• Tuition reimbursement