Treatment Coordinator

Position Summary

Discusses doctor-proposed treatment plan and associated cost with patient and/or legal guardian for general dentistry patients. Informs patient of their fiscal responsibilities, if applicable. Understands and assists patients with third party billing systems, i.e., CareCredit. Reviews dental records for proper coding. Understands and utilizes CDT codes.

Essential Functions

• Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.
• Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.
• Communicates effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.
• Informs patient of their fiscal responsibilities with respect to their particular insurance coverage.
• Affords assistance to patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.
• Reviews dental records for proper coding.
• Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.
• Understands and utilizes CDT codes.
• Posts and reviews general dentistry payments and procedures.
• Balances day sheet for general dentistry and closes the office at least one night per week.
• Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment.
• Maintains patient accounts.
• Treats patients, visitors and co-workers with respect and courtesy.
• Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.
• Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).
• Prepares and delivers reports on time.
• Affords assistance with commencing same day patient treatment and scheduling follow-up appointments.
• Create and follow up with Medicaid pre-authorizations.
• Prepare financial over the counter reports daily.
• Documents financial arrangements on the Patient Financial Arrangements form.
• Communicate patient concerns to Dental Office Manager or Doctor.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.

Position Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Judgment - The ability to formulate a sound decision using the available information.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.