Treasury Support Associate

Essential Duties and Responsibilities

• Manages incoming sales referrals and inquiries from all frontline associates
• Prepares any forms necessary for the implementation of new services or maintenance requests
• Facilitates the signing and collection of agreements required for the setup of new services
• Performs setup specific functions related to all treasury services
• Member training of all treasury services to include Business Online Banking
• Responds to Treasury Services mailbox incoming servicing and issue inquires, Business Online Banking secure messages and sales opportunities
• Maintains various daily, weekly and monthly reports and associated report driven tasks
• May perform other duties as assigned

Services MBS Managed Relationships

• Assists TSO in the management of deposit accounts
• Performs all deposit account functions to include opening, maintenance and general inquiries for MBS managed clients
• First point of MBS client contact for any treasury service related inquires
• Handles MBS client requests for information and resolves problems promptly
• Involves TSO only when needed
• MBS client training of all treasury services to include Business Online Banking
• Coordinates with internal Member Business Services partners’ referral opportunities
• Helps develop long-term solutions for business members to ensure business member and account retention

Office Support Functions

• Affords assistance to other support for the TSO as directed
• Types letters, memos, etc. as needed
• Participates in special projects as requested
• Accurately performs all Bank Secrecy Act (BSA) and OFAC functions related to opening accounts, account maintenance changes, OFAC verification, reporting suspicious activity to the Security Department, and completing all required training

Prerequisites for Job

• A minimum of 4 years in a business banking role, at least two of which are deposit account management or treasury services related role

Knowledge

• Familiar with business deposit products
• Overall knowledge of financial products and services
• Understands a business structure and business cash management needs
• Experience in being on a team with direct customer/member relationships
• Prior experience in servicing business relationships
• Experience working with various finance roles of a business
• Will maintain a working knowledge of the current treasury products offered

Skills

• Strong written and verbal communication skills
• Strong problem solving and analytical skills
• Must be accurate and detail oriented
• Must have the ability to work independently as well as with a team
• Must be able to multitask and work in a fast-paced environment
• Proficient in using Microsoft Office applications
• Proficient with various virtual meeting applications
• Must be able to work with a sense of urgency

Minimum Education and Experience

• College degree is preferred
• Sufficient demonstrated experience with results in areas of responsibility may substitute for educational requirements

Pay

Salary range: $55,000 - $66,000