Treasury Solutions Product - Head of Channels

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Defines product strategies, anchored by compelling data, that deliver superior client value and contribute to the firm's objectives.
• Creates product roadmaps and prioritize programs to support product strategy.
• Defines approaches and drives key strategic initiatives, including channel migrations.
• Analyzes emerging trends, market research, competitive analysis, customer feedback, and product/channel metrics to shape strategic direction.
• Collaborates with existing vendors on strategic opportunities and drive roadmap alignment in support of product strategy.
• Creates presentations that inform and communicate product vision.
• Provides monthly promotions to highlight key staff accomplishments.
• Assists with analysis of pricing and profitability and craft recommendations for opportunities to increase revenue and decrease expenses.

Product Strategy

• Defines product strategies, anchored by compelling data, that deliver superior client value and contribute to the firm's objectives.
• Creates product roadmaps and prioritize programs to support product strategy.
• Defines approaches and drives key strategic initiatives, including channel migrations.
• Analyzes emerging trends, market research, competitive analysis, customer feedback, and product/channel metrics to shape strategic direction.
• Collaborates with existing vendors on strategic opportunities and drive roadmap alignment in support of product strategy.
• Creates presentations that inform and communicate product vision.

Product Development

• Defines program scope, authors business cases, and defines user experience for new products and enhancements.
• Approves business requirements, KPIs and acceptance criteria for prioritized programs.
• Safeguards collaboration with cross-functional teams to capture requirements and account for any impact on the organization.
• Influences and approves the user experience defined by the program teams.
• Collaborates with staff to define comprehensive commercialization plans, including sales, implementation, service, billing, and reporting.
• Ensures effective preparation and presentation by staff of statuses of programs to firmwide stakeholders.
• Provides transparency to business and technology leadership on project status and risks.
• Supplements user acceptance testing on feature development.
• Ensures defects are being managed effectively by vendor(s) and staff.
• Provides effective communication on product improvements and new feature releases.

Day to Day

• Collaborates with service representatives, account management, and sales teams to provide subject matter expertise as needed.
• Handles escalated problems, as needed from internal customers / business partners regarding services and procedures.
• Actively manages relationships with existing vendors to define and drive exceptional product performance in production.
• Safeguards effective product risk management is practiced by the team and that key risk controls and monitoring are operating effectively.
• Performs special projects, as assigned by manager.

Talent Management

• Actively invests in building and developing team members or assists managers to actively define and drive continuous improvement into our operating model.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Identifies and reports suspicious activity.

Supervisory Responsibilities

• Supervises function, projects or services and/or one or more employees, as applicable.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance coaching; rewards and disciplines employees; addresses complaints and resolves problems.