Treasury Mgmt Service Specialist II

About the role

The Treasury Management Service Specialist II – Commercial Real Estate (CRE) supports clients within the Commercial Real Estate and CIC business segments by delivering high‑touch treasury management onboarding, implementation, and advanced service support.

Responsibilities

• Manage end‑to‑end onboarding, implementation, and product maintenance for CRE and CIC clients with complex operating and transactional needs.
• Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.
• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions.
• Conduct post‑implementation reviews to ensure stability and proper usage.
• Provide advanced product and service support for treasury management solutions used by CRE and CIC clients, researching and resolving complex onboarding or servicing issues.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.
• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Identify opportunities to improve onboarding workflows, enhance efficiency, and strengthen the client experience for CRE and CIC clients.
• Serve as a mentor and resource for less experienced Treasury Management Service Specialists, sharing product knowledge and best practices.

Requirements

• Bachelor’s degree in business, finance, or a related field.
• 3+ years experience in treasury management, banking operations, or a related role supporting Commercial Banking, CRE, or CIC clients.
• 3+ years experience with core treasury products and services, including payments, receivables, electronic banking, and depository solutions.
• 3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners.
• 3+ years analytical and problem‑solving experience and organizational skills with the ability to manage multiple complex onboarding projects and extended timelines.
• 3+ years experience with project management, analytical, and communication skills.
• 3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Qualifications

• Superior client service skills/attitude.
• General working knowledge of all applicable banking laws and regulations.
• Strong oral presentation skills in speaking with clients, both in person and over the phone.
• Strong change management skills and ability to work at a consistently changing pace.
• Strong organizational skills to include effective time management in all key responsibilities of job.
• Strong analytical, problem solving, and decision-making skills.
• A self‑motivated, results‑oriented professional with the ability to manage multiple priorities and interruptions in fast‑paced, high‑performance environments while consistently meeting deadlines.
• Demonstrated ability to influence and establish positive working relationships across the organization required.

Skills

• Experience supporting Commercial Real Estate owners, operators, developers, investors, or CIC‑aligned clients.
• Familiarity with real estate operating account structures, cash flow management, and transaction‑heavy payment environments.
• Familiarity with NACHA rules, entitlement best practices, and fraud‑prevention frameworks.
• Experience with advanced treasury services (e.g., lockbox, integrated payables).
• Account analysis experience and understanding of analyzed and hybrid account structures.
• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.

Work Environment

Our Approach to Office Workplace Type enables our teams to deepen connections, maintain a strong community, and do their best work. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining the best of both worlds: in-office and work from home. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.