Treasury Mgmt Service Specialist II

Job Summary

The Treasury Management Service Specialist II delivers high-touch onboarding, implementation, maintenance, and advanced service support for Business Banking and Commercial clients with complex treasury needs. This role includes responsibility for managing multi-entity implementations, resolving escalations, mentoring junior specialists, and partnering closely with Relationship Managers and Treasury Sales.

Key Responsibilities

• Client Onboarding & Implementation Leadership

• Manage end-to-end onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go-live readiness.
• Serve as onboarding coordinator and project manager for implementations supporting multi-entity structures, centralized treasury models, and specialty industry requirements.
• Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.
• Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions.
• Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services.
• Conduct post-implementation reviews to ensure stability and proper usage.
• May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC//KYA/AML-BSA requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

• Product & Service Support

• Provide advanced product and service support for treasury management solutions.
• Act as a subject matter expert for treasury products and workflows supporting enterprise-level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.
• Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end-to-end solutions and resolve escalated issues.
• Support the full product lifecycle from implementation through service activation, and stabilization.
• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross-functional partners, and key external stakeholders.
• Proactively resolve customer issues while building and maintaining positive client relationships.

• Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud-prevention tools, and documentation standards.
• Identify, assess, and escalate operational or client risk issues in accordance with policy.
• Ensure implementations and service activities are audit-ready and properly documented.
• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

• Process Improvement & Collaboration

• Identify opportunities to improve onboarding workflows, reduce manual processes, and enhance accuracy and efficiency within Business Banking and Commercial implementations.
• Support sequencing of additional treasury services as clients grow or complexity increases.
• Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.
• Participate in cross-functional meetings and initiatives aimed at strengthening product capabilities, closing operational gaps, and improving client experience.

• Leadership & Development

• Serve as a mentor and resource for less experienced Treasury Management Service Specialists, sharing product knowledge and best practices.
• Demonstrate a collaborative, service-focused approach that supports a high-performance team environment.

Required Qualifications

• Bachelor’s degree in business, finance, or a related field
• 3+ years of experience in treasury management, banking operations, or a related client implementation or service role
• 3+ years experience with core treasury products and services, including payments, receivables, electronic banking, and depository solutions
• 3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners
• 3+ years experience managing multiple complex onboarding projects and extended timelines
• 3+ years project management and analytical experience
• 3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

• Superior client service skills/attitude
• General working knowledge of all applicable banking laws and regulations
• Strong oral presentation skills in speaking with clients, both in person and over the phone
• Strong change management skills and ability to work at a consistently changing pace
• Strong organizational skills to include effective time management in all key responsibilities of job
• Strong analytical, problem solving, and decision-making skills
• A self-motivated, results-oriented professional with the ability to manage multiple priorities and interruptions in fast-paced, high-performance environments while consistently meeting deadlines
• Demonstrated ability to influence and establish positive working relationships across the organization required
• Experience supporting both Business Banking and Commercial Banking client portfolios
• Familiarity with NACHA rules, entitlement best practices, and fraud-prevention frameworks
• Experience with advanced treasury services (e.g., lockbox, integrated payables)
• Account analysis experience and understanding of analyzed and hybrid account structures
• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals
• Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast-growing specialty business

Exempt Status

No

Workplace Type

Office