Treasury Management Supervisor

Salary Range: $75,400 - $92,640

About the Role

The Treasury Management Team Leader oversees the bank’s cash management, electronic banking, and merchant services products, including implementation, project management, and ongoing client support. This is a working Team Lead position with supervisory responsibilities.

Responsibilities

• Oversee the daily operation and management of the Treasury Management team.
• Manage the sales activities and efforts of the Treasury Management Specialists.
• Create reporting metrics for Senior Management.
• Collaborate with other bank departments on operational issues related to the Treasury Management Team.
• Participate in bank-wide projects as needed.
• Provide sales support to Commercial Relationship Managers, including product demonstrations and implementation for complex commercial clients.
• Administer the bank’s Virtual Check Deposit service, including setup, client implementation, training, compliance, reporting, and product management.
• Administer the bank’s ACH origination program, including setup, implementation, training, compliance with NACHA guidelines, credit risk oversight, and customer support.
• Administer the bank’s Merchant Services program, including setup, implementation, training, customer support, and statement management.
• Provide ongoing customer treasury management education through calls, site visits, and communications about security, new products, and enhancements.
• Manage the bank’s CDARS/ICS programs, including client setup, documentation, rollovers, and product management.
• Administer Treasury Management products, including setup, implementation, and first-level customer support.
• Manage the Account Analysis process for commercial banking clients, including account setup, monthly billing, and maintenance.
• Support additional treasury management products (e.g., Positive Pay, Lease Security, Lockbox, Smart Pay, Remit Plus) including implementation, documentation, and customer support.
• Provide first-level support to clients for complex treasury management needs and technical issues.
• Develop and document processes and procedures to improve workflow and ensure regulatory compliance.
• Maintain the department’s Vault page.
• Demonstrate behaviors outlined in the GRB Experience.
• Meet performance, productivity, and quality standards.
• Use nCino to track and document client interactions and sales activities.
• Stay current on competitive market conditions, products, and solutions.
• Hire, train, and motivate staff.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree and a minimum of 6 years in banking, including at least 2 years of Treasury Management or similar commercial banking sales or service experience, or an equivalent combination of education and experience.

Skills

• Ability to provide a remarkable client experience, including greeting clients warmly and with genuine interest.
• Leadership by example, with problem-solving and ownership of issues.
• Strong interpersonal skills and ability to work collaboratively across departments.
• Ability to work independently and incorporate feedback from management, coworkers, and clients.
• Demonstrated PC literacy.
• Excellent verbal and written communication skills.
• Ability to conduct effective meetings with small business clients and prospects to uncover needs and present solutions.
• Working knowledge of banking policies and procedures.
• Demonstrated organization and project management skills.
• Ability to manage multiple priorities and transition quickly between tasks.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job.

• Regular use of hands or fingers to handle, feel, and reach with hands and arms.
• Frequent standing, sitting, climbing, balancing, talking, and hearing.
• Regular walking, stooping, kneeling, crouching, crawling, and climbing stairs.
• Occasional lifting and/or moving of up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment is indoor and climate-controlled. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.