Treasury Management Supervisor

About the role

The Treasury Management Team Leader oversees the bank’s cash management, electronic banking, and merchant services products, including implementation, project management, and ongoing client support. This is a working Team Lead position with supervisory responsibilities.

Responsibilities

• Oversee the daily operation and management of the Treasury Management team.
• Manage the sales activities and efforts of the Treasury Management Specialists.
• Create reporting metrics for Senior Management.
• Collaborate with other Bank departments on operational issues.
• Participate in Bank-wide projects as needed.
• Provide sales support to Commercial Relationship Managers, including product demonstrations and implementation for complex commercial clients.
• Administer the bank’s Virtual Check Deposit service, including setup, client implementation, training, compliance, reporting, and product management.
• Administer the bank’s ACH origination program, including setup, implementation, training, compliance with NACHA guidelines, credit risk oversight, and customer support.
• Administer the bank’s Merchant Services program, including setup, implementation, training, customer support, and statement management.
• Provide ongoing customer treasury management education through calls, site visits, and communications about security, new products, and enhancements.
• Manage the bank’s CDARS/ICS programs, including client setup, documentation, rollovers, and product management.
• Administer Treasury Management products, including setup, implementation, and first-level customer support.
• Manage the Account Analysis process for commercial banking clients, including account setup, monthly billing, and maintenance.
• Support additional treasury management products (e.g., Positive Pay, Lease Security, Lockbox, Smart Pay, Remit Plus) with implementation, documentation, and customer support.
• Support the Commercial Relationship Associate team with first-level client support for complex treasury management needs.
• Develop and document processes and procedures to improve workflow and ensure regulatory compliance.
• Maintain the department’s Vault page.
• Demonstrate behaviors outlined in the GRB Experience.
• Meet performance, productivity, and quality standards.
• Use nCino to track and document client interactions and sales activities.
• Stay current on competitive market conditions, products, and solutions.
• Hire, train, and motivate staff.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree and a minimum of 6 years in banking, including at least 2 years of Treasury Management or similar commercial banking sales or service experience, or an equivalent combination of education and experience.

Skills

• Ability to provide a remarkable client experience with warmth and professionalism.
• Leadership by example, including problem resolution and ownership.
• Strong interpersonal skills and ability to work collaboratively across departments.
• Ability to work independently and incorporate feedback.
• Demonstrated PC literacy.
• Excellent verbal and written communication skills.
• Ability to conduct effective meetings with small business clients and prospects to uncover needs and present solutions.
• Working knowledge of Banking Policies and Procedures.
• Demonstrated organization and project management skills.
• Ability to manage multiple priorities and transition quickly between tasks.

Physical Demands

The physical demands described are representative of those required to perform the essential functions of this job.

• Regular use of hands or fingers to handle or feel, and reach with hands and arms.
• Frequent standing, sitting, climbing, balancing, talking, or hearing.
• Regular walking, stooping, kneeling, crouching, crawling, and climbing stairs.
• Occasional lifting and/or moving of up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment is indoor and climate-controlled.