Treasury Management Officer III

About the role

Member of a highly productive, industry-leading team of treasury professionals. Responsible for business development (new and cross-selling), client service excellence, client retention, and client consultation. Revenue growth and client retention are paramount. Self-sourcing, networking externally, and partnering with key team members (within the local affiliate and/or group) to drive business. Responsible to prospect with internal partners. Work with a One Bank team to understand clients’ and prospects’ business environments, strategies, and industries to best determine the financial needs and appropriate working capital management solutions to provide.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Responsibilities

• Persuasively articulate Fifth Third’s value proposition to both internal and external clients to influence the outcome within the sales process.
• Identify client needs and present working capital solutions to clients and prospects.
• Understand payment processes and demonstrate proficiency in knowledge of all strategic Treasury Management (TM) solutions and their benefits to clients.
• Understand competitors’ capabilities and gaps and position Fifth Third’s services against them.
• Prepare and deliver quarterly client service reviews to clients.
• Develop personal relationships with C-suite and senior management decision makers at client and prospect organizations.
• Devise and execute a plan to exceed sales goals.
• Develop and manage a sales pipeline of both new and cross-sell opportunities, tracking progress to a win/loss decision using the CRM tool.
• Maintain lines of communication with Relationship Managers (RMs) individually and as a group.
• Review sales goals with RMs and ensure they are advised of calling strategies.
• Educate and advise RMs of new TM product development initiatives.
• Assess knowledge level of individual RMs and bring each up to a minimum standard.
• Partner with RMs to provide recommendations on sales opportunities, including sales to new prospects and cross-sell opportunities to existing clients.
• Work closely with assigned client specialists to ensure excellent client service on an ongoing basis.
• Assist with general bank communications to clients.
• Take ownership and deliver timely resolution of client issues.
• Develop knowledge of internal resources for accurate response to client issues.
• Understand and communicate implementation timelines to align with client expectations.
• Ensure proper account documentation and all requisite agreement execution.
• Communicate recurring or serious product issues to management and recommend viable solutions to improve client service.

Requirements

• Bachelor's or Master's degree in Business (e.g., Business Administration, Finance, Accounting) or equivalent work experience preferred.
• CTP (Certified Treasury Professional) certification.
• 6 years of experience in treasury management/commercial banking sales.
• Demonstrated record of consistently exceeding performance goals.
• Strong desire to constantly strive to improve oneself.
• Strong client interaction skills with demonstrated ability to influence the outcome of a sales process.
• Aptitude for powerful presentations and negotiation skills with internal and external clients.
• Ability to articulate the benefits of strong working capital management solutions to clients.
• Proven product and sales knowledge sufficient to mentor new team members.
• Demonstrated knowledge of a wide array of treasury management products.
• Excellent oral and written communication skills.
• Basic proficiency in PC software (MS Office).

Skills

• Technical Treasury Management competencies.
• Understanding of Treasury Management, Payments, and Commerce products and solutions.
• Ability to build new and existing client relationships.
• Ability to evaluate client needs.
• Advanced understanding of financial statement analysis.
• Ability to provide strategic treasury advisory services.
• Understanding of investment management techniques.
• Basic understanding of loan structuring.
• Understanding of financial management principles.
• Advanced understanding of accounting techniques.

Benefits

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities, and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

• Base salary reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.
• Eligibility to participate in an incentive compensation plan, with payment based upon company, line of business, and/or individual performance.
• Extensive benefits programs designed to support physical, financial, emotional, and social well-being for employees and their families. Learn more about our benefits.

Location

Charlotte, North Carolina 28202