Treasury Management ACH Origination Specialist

About the role

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

Responsibilities

• Client Onboarding: Facilitate the onboarding ACH origination services. Review and validate client documentation to ensure accuracy and compliance with bank standards.
• Support & Maintenance: Serve as the primary point of contact for client inquiries related to ACH Origination activities which include but are not limited to transactions, file formats, and error resolution. Provide daily phone support for inbound ACH Origination service inquiries from both internal partners and external clients, delivering timely issue resolution, technical assistance, and service support. Process maintenance requests such as limit adjustments and account updates. Assist clients with troubleshooting file rejections and platform navigation.
• Operational Excellence: Support quality assurance efforts to ensure accuracy and consistency in daily operations. Collaborate closely with internal teams to deliver reliable and exceptional client experience. Follow all established policies and procedures. Perform other duties and projects as assigned.

Requirements

• 3 years ACH origination and Treasury Management required
• 3 years Bank Operations preferred
• High School diploma or equivalent required

Benefits

• Financial Security: Participation in the company’s 401k plan with a company match and immediate vesting.
• Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Adoption, surrogacy, and fertility assistance; paid parental leave; family support solutions including care options.
• Paid Time Away: Paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: Tuition reimbursement, an annual mentorship program, leadership development resources, and access to LinkedIn Learning.