Traveling Receptionist (32763)
ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services.
About the role
The Traveling Medical Receptionist reports to designated office locations and performs a variety of functions to ascertain and organize examinee information, providing support to staff and physicians as needed. This position serves as the liaison between examinees and staff, ensures confidentiality measures are upheld, and oversees the lobby. Additionally, this role acts as an assistant to the Clinic Director.
This is a full-time position with a schedule of Monday to Friday, 8:00 AM to 5:00 PM. Candidates must be available to start as early as 6:00 AM on some days.
Responsibilities
- Travel to various office sites to perform functions of the position; location may vary on a daily basis.
- Greet all visitors and examinees and direct them appropriately.
- Answer all incoming telephone calls in a professional and courteous manner. Screen each call, obtain the caller’s name and relevant details, then route the call appropriately.
- Review charts to verify examinee name, file number, case type, etc., and add any additional information on the chart appointment sheet prior to examination.
- Provide examinees with all required paperwork for completion and ensure placement in the chart.
- Route examinee to the appropriate exam room.
- When necessary, chaperone examinations with female examinees or as requested by the physician.
- Maintain a smooth flow of examinations to ensure appointments are kept on schedule.
- Perform clerical duties such as typing, filing, emailing, and proofreading as required.
- Oversee the cleanliness of the lobby and report any issues to management.
- Promote effective and efficient utilization of clinical resources and supplies.
- Participate in various educational and/or training activities as required.
- Assist in the training of new hires.
- Perform daily audits of cases and workflows; monitor workflow queues and clinician inbox to ensure timely communication and efficiency.
- Assist Clinic Director with tasks as assigned; stand in for Clinic Director when out of the office or offline.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- A minimum of one year of on-the-job experience in a medical office or related field preferred; previously supervisory experience in a customer service-oriented position or related field preferred.
- Valid State Driver’s License.
- Must hold a valid state Driver’s License and be able to perform day travel as required.
- Complete knowledge of general computer, fax, copier, scanner, and telephone.
- Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Excel, and the Internet.
- Ability to follow instructions and respond to management’s directions accurately.
- Demonstrate accuracy and thoroughness; look for ways to improve and promote quality and monitor own work to ensure quality is met.
- Exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions where clarification is needed.
- Able to work independently with minimal supervision, prioritize work activities, and use time efficiently.
- Able to maintain confidentiality.
- Able to demonstrate and promote a positive team-oriented environment.
- Able to stay focused and concentrate under normal or heavy distractions.
- Able to work well under pressure and/or stressful conditions.
- Possess the ability to manage change, delays, or unexpected events appropriately.
- Ability to follow all company policies and procedures in effect at the time of hire and as they may change or be added from time to time.
Benefits
- Competitive benefits
- Paid time off
- 401k
Schedule
Full-time, Monday to Friday, 8:00 AM to 5:00 PM. Must be available to start as early as 6:00 AM on some days.