Traveling New Store Trainer

Primary Responsibilities

• Provide outstanding customer service through training, modeling and monitoring service expectations in accordance with company guidelines.
• Maintain processes and resources to ensure superior check-out service at all times.
• Manage cash handling and related processes to minimize losses.
• Coach and guide newly hired associates.
• Communicate and educate new team leaders and associates on company policy, expectations, and procedures.
• Ensure timely and accurate completion of all internal reporting processes.
• Ensure merchandise presentation standards and guidelines are met within the book department.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of retail experience in a supervisory role in a mid-size to large retail service-oriented business, or demonstrated skills and learning through an internal development program and selection process.
• Ability to operate all equipment necessary to perform the job.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to work in a constant state of alertness and safe manner.

Physical Requirements

• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures.
• Frequent use of ladders and stairs, and cash register operation.

Ollie’s is an equal opportunity employer.