Traveling Medical Assistant Lead

Primary Responsibilities

• Fulfill all duties and responsibilities of the Travel Medical Assistant role.
• Maintain a travel productivity rate of minimally 50% to 60% each month based on home location, visit demand and ability to travel locally vs overnight.
• Serve as the primary subject matter expert and escalation point for assigned travel medical assistants, providing real time peer level support to resolve day-to-day operational questions and workflow challenges before escalating to the Supervisor as needed.
• Support the rollout of new processes and initiatives for the TMA team by communicating updates to peers, answering workflow questions, and providing feedback to leadership on adoption challenges.
• Proactively identify workflow inefficiencies and communicate observations to the Supervisor and Operations team to support onsite visits and remote work completion.
• Model and reinforce adherence to policies, procedures, and TMA workflows; escalate concerns, risks, or compliance issues to leadership promptly and with appropriate documentation.
• Auxiliary duties include supporting the onsite and remote training and onboarding of new and existing Travel Medical Assistants by delivering structured workflow guidance and flagging competency concerns to the Supervisor.
• Assist with troubleshooting travel logistics and remote assignments.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.
• Troubleshoot EMR issues for the team.
• Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow.
• Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations.
• Audit TMA talk tracks and assignments to accuracy workflow adoption.