Traveling Maintenance Supervisor

About the role

Our Service Department is dedicated to preserving the quality, appearance, and long-term value of each DTN community. As a Traveling Maintenance Supervisor, you will provide leadership and hands-on operational support across DTN's portfolio of communities throughout Michigan. This role will lead and partner with onsite teams to ensure exceptional service, maintain asset integrity, and uphold DTN's high standards during staffing transitions, special projects, lease-ups, and periods of increased operational need. As the Traveling Maintenance Supervisor, you are not only a brand liaison but a DTN ambassador to both team members and the residents we serve. This position requires regular travel to communities throughout Michigan and offers the opportunity to make a meaningful impact across a diverse portfolio while representing the DTN brand with professionalism, collaboration, and respect.

Responsibilities

• Leading and supporting onsite service teams
• Overseeing maintenance and preventative maintenance of all building systems
• Managing property maintenance budgets; negotiating contracts for goods, services, and capital projects
• Coaching, training, and creating accountability for service team members; completing resident work orders
• Maintaining exceptional community curb appeal/grounds/snow removal
• Ensuring all communities operate safely, efficiently, and in accordance with DTN standards
• Hire, train, evaluate, and appropriately discipline all direct reports
• Provide regular recommendations for property needs, including but not limited to, capital replacements, deferred maintenance, system’s needs, and improvement to customer service related to the service department
• Schedule all repairs, move-in turnover, capital projects to be completed pursuant to annual operating budget and/or need
• Plan and execute daily, weekly, and monthly strategy for maintaining customer service, work order completion, capital replacements, preventative maintenance, and site inspections
• Perform daily pool/spa inspections (in season) to ensure proper water chemistry and cleanliness of pool/spa area, and to ascertain needed repairs or improvements
• Comply with all established site safety and hazardous communication standards
• Service and maintain independently all building systems and building components including electrical, plumbing, carpentry, drywall installation and repair, HVAC systems and appliances
• Maintain accurate records for all work orders, preventative maintenance and site inspections
• Demonstrate leadership in all interactions and in performance of essential job duties
• Abide by all local, state and federal Fair Housing guidelines
• Maintain confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Requirements

• High school diploma and/or equivalent work experience
• 4+ years’ experience as a maintenance repair technician, building contractor and/or trade school certificate of completion
• Expert in repairing apartment building systems and maintenance to all components including plumbing, electrical, carpentry, HVAC and appliances demonstrated through passing maintenance application testing
• Previous supervisory experience preferred
• Positive attitude and good verbal and written communication skills
• The ability to communicate effectively and efficiently with residents, coworkers, supervisors and vendors
• Reliable transportation to get to work and respond to on-call emergencies
• The ability to exert 25 to 50 pounds of force frequently, and/or 10 to 20 pounds consistently
• Able to respond to after-hours emergencies and on call work orders
• Basic tools required for maintenance
• Language skills: Ability to read and interpret directions, manuals, instructions and company documents
• Proficient with the use of electronic devices including tablets and computers, including Microsoft Windows and Office products

Qualifications

• Ability to work flexible hours, including weekends and on-call work
• Valid driver’s license and reliable transportation

Skills

• Strong leadership and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of apartment building systems and maintenance
• Experience with Microsoft Office products

Benefits

• Health, Vision, and Dental Coverage
• Competitive 401K package
• Paid Time Off
• Paid Holidays
• 8 Hours Paid Annual Volunteer Time
• Education Reimbursement
• Mileage Reimbursement
• Rental Discount at Select DTN Properties
• Ongoing Training, Mentorship and Job Shadowing
• Growth Opportunity

Pay

Competitive salary commensurate with experience.

Schedule

Monday – Friday (8:30AM - 5:30PM) - Weekends and on call may be required based on business needs and during student housing changeover.