Traveling Field Service Representative

About the role

The Field Service Representative - Power Distribution is responsible for a variety of tasks including installation, inspection, and testing of customer equipment. They also provide technical support, develop training materials, and maintain customer relationships.

Responsibilities

• Install, inspect, and test customer equipment
• Provide documentation, including test reports and service summaries
• Instruct customers and personnel on equipment operation and maintenance
• Perform warranty work and start-up service
• Construct and test circuits and equipment using various tools and machines
• Interpret maintenance manuals and diagnose equipment issues
• Consult with product support and engineering personnel to resolve complex problems
• Report customer suggestions for product improvement
• Develop and implement training courseware and provide training
• Maintain service equipment, tools, and documentation
• Contribute to project coordination and execution on customer sites
• Support Level 2 and Level 3 Field Service Representatives
• Perform basic audits of customer electrical systems and equipment
• Document all required information for each site
• Communicate with Project Coordinators to ensure smooth execution
• Properly document, label, and return defective parts to designated locations

Requirements

• Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's degree in Electrical Engineering
• Experience in military positions such as Navy Nuclear Electronic Technician or Electrician’s Mate
• Electrical start-up and testing experience including circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks
• The ability to effectively communicate in the English language

Qualifications

Minimum qualifications include:

• Education: Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's degree in Electrical Engineering
• Experience: Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician’s Mate or Experience: Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks
• Skills: The ability to effectively communicate in the English language

Skills

Desired skills include:

• Ability to interpret blueprints and service documents
• Knowledge of systems and electronics to isolate and correct equipment faults
• Technical support in product service, product training, and applications
• Development and implementation of training courseware
• Customer relationship management

Benefits

FTI offers a competitive, merit-based compensation, career path development, and a flexible and robust benefits package. Benefits include:

• Industry-leading benefits
• Flexible work schedule
• Health and wellness programs
• Retirement plans
• Professional development opportunities

Pay

Details on pay will be provided during the interview process.

Schedule

This position works between the hours of 6 am to 6 pm, Monday through Friday. May vary based on customer demands and can include, but is not limited to: nights, weekends, and holidays.